At WeddMart, we strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer the following refund and return policies:
Refund Policy:
- Digital Products: Due to the nature of digital products, including smart invitations and custom designs, all sales are final, and we do not offer refunds once the digital files have been delivered to you.
- Physical Products: If you receive a physical product that is damaged, defective, or not as described, you may be eligible for a refund. Please contact us within 3-4 days of receiving your order to initiate a refund request.
- Refund Process: To request a refund, please contact our customer service team at [contact email] with your order number and a description of the issue. We may require you to provide photographic evidence of the problem. Once your refund request is approved, we will process the refund to the original method of payment within [number of days] business days.
Return Policy:
- Customized Products: Due to the personalized nature of our products, including custom-designed invitations and stationery, we do not accept returns or exchanges unless the items are damaged, defective, or not as described.
- Non-Customized Products: If you wish to return a non-customized product for any reason, you may do so within 3-4 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition.
- Return Process: To initiate a return, please contact our customer service team at [contact email] with your order number and the reason for the return. Once your return request is approved, we will provide you with instructions on how to return the item. You will be responsible for return shipping costs unless the return is due to an error on our part.
Exceptions:
Please note that certain products may be exempt from our refund and return policies, including clearance items and items marked as final sale. Additionally, refunds and returns are subject to our discretion and may be refused if the product has been used or damaged by the customer.
Contact Us:
If you have any questions or concerns about our refund and return policies, please contact us at [contact email]. Our customer service team is here to assist you and ensure that you have a positive experience with WeddMart.